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Remote, on-site and local ICT Support in times of pandemic

Remote, on-site and local ICT Support in times of pandemic

The Covid-19 pandemic affected us all, and many companies started working remotely. Working smoothly from anywhere requires digital transformation and having good digital infrastructure. For companies, whose industry requires working from the office and combined, modern workplaces become prerogative. Organizations are supposed to react quickly to trends such as artificial intelligence, cloud-based software, mobile working, and data management while keeping confidential data secured. ICT has a role in providing support to any organization that is adapting to new working conditions.

ITAF provides local and remote ICT support that can boost your business processes. From Linux/Unix and Windows system specialists, unified communications specialists, Microsoft services consultants, and security specialists, ITAF can provide you with a holistic approach that includes implementation, monitoring, and constant support to your infrastructure.

Remote ICT Support

While working remotely, your data becomes even more vulnerable to breaches, and software and hardware can also struggle with significant breakdowns. Not having employees located in one office or building may result in a time-consuming process of solving these breakdowns that is very costly for the organization. External ICT partners can spot any emerging problems by monitoring your infrastructure remotely and can react promptly. Many IT issues can be solved using remote desktop software- from the ones related to your computers and printers to the ones including configuration and data security.

ITAF ICT support is protecting you from host-based intrusions. They handle security information, event management, and keep your network safe and secured by monitoring it 24/7 via their own data centers. ITAF can set up your hosting and network, after which they provide you with the servers and with server-to-server communication for spotless workflow. They are also doing a server backup on a daily, weekly, and monthly basis.

On-site ICT Support

During 2020 and 2021. the workflow field moved to remote work. However, many interventions still demand on-site support. ITAF ICT support is available for this kind of intervention, too. Any company has a mix of its custom software and cloud applications and licensed applications from other sources. As the company is growing, the IT infrastructure is getting more complex and requires professional IT support. That is why ITAF always initially does an ICT analysis of the whole infrastructure and organizes regular monitoring of the system. This makes future reactions to any new problems as quick as possible.

This way costs of any support and repair needed are getting lower in the long term because they take less time. This also unburdens your ICT department. There is a plethora of hardware and software your company needs to operate smoothly:

  • Laptop or PC
  • Printer
  • Phone
  • Internet connection
  • Operating system
  • Software
  • Drivers
  • Servers
  • Physical space for the servers.

Each component can crash or have a breakdown. Hiring external ICT services such as the ones ITAF offers saves a lot of employees’ time.

The ITAF Service Desk is available via phone between 08 AM and 6 PM CET. Outside these hours there is a 24/7 on-call system for emergencies. Once you need a physical installment or any kind of breakdown occurs you can just call the ITAF Service desk, and they will appoint you with the dedicated on-site ICT engineer who already has all the important information on your infrastructure and workflow. He will then come on-site and provide you with the support needed, respecting all the COVID-19 preventive measures.

Local ICT Support – Service centers

Besides remote and on-site support, ITAF ICT services are available to you via ITAF service centers across Flanders and Brussels. Itaf has its offices at Ghent, Roeselare, Turnhout, Leuven, Tielt, Zaventem, Brussel and Antwerpen. All offices are taking the preventive COVID-19 measures, and are open to customers from Monday to Friday, 09 AM and 6 PM.

How can ITAF help you?

ITAF is a dedicated ICT services partner who will provide you with the ICT infrastructure implementation. ITAF provides you with an up-to-date data center and a modern workplace. They are also providing the security of your data and software. With more than 20 years of experience, they can offer you full ICT support, IT consulting services, dedicated help desk, no matter if you are coming from an SMB, corporate, or government background.

ITAF provides you with a wide range of tools for all the layers of your organization’s infrastructure – network to server monitoring, storage, and service checks. ITAF ICT engineers are monitoring your network and system.

ITAF can provide you with installment, monitoring, and support regarding your hosting and network, cloud servers, data storage, security backup, telephony, Unified Communication, call center, hardware and software, business applications and platforms, Microsoft Business, Dynamic Cloud, and 3cx telephony.

ITAF operates with Service Desk which customers can contact in three different languages: English, French, and Dutch. The main interfaces to the Service Desk are an online web-based ticket system (Service Center) as well as telephone. Based on your request ITAF will decide which kind of support suits your needs best, respecting all protective measures to prevent Covid-19 transmission. ITAF ICT engineers provide you with either remote or on-site support.

For more information about our ICT infrastructure services, please contact us and we’ll be glad to help you!

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