The stability of an IT system cannot be overrated these days. Especially with all information (both software and data) in the cloud, we were somewhat scared to jump… but nevertheless we are very happy with this system! If there are problems, the ticketing system is a good way to handle issues that are not urgent. With the remote system, IT engineers can help from a distance to solve issues. When really urgent, people in Ghent are there to come over and solve the issues as soon as possible.
ITAF is open to think out of the box, to reflect together with us on possible solutions that will suit us better than standard methods. First, we had to adapt ourselves to the clean and structured method they handle tickets and issues, but after a short while we realized that this is a very clear, swift and correct way to handle problems for a big team with a complex IT-system. We are convinced that ITAF can help us to make our business more efficient and believe that they are able to roll out customized IT-solutions for our specific future needs.
ITAF integrates and manages all our hardware and IT processes. This allows us to focus on our core tasks. With their fast and smooth support, we can sleep soundly.
Multiobus has been relying on the support of ITAF for several years and we are very satisfied with the knowledge and quick response of the people of ITAF, with which the problems are solved. The follow-up afterwards is also as it should be. Even difficult problems are not avoided and a solution is always sought together.
ITAF can work perfectly together with an internal IT service, and provide exactly the level of support requested. Having the knowledge and availability of an IT giant like ITAF at hand is an indispensable part of our strategy.
ITAF means ad hoc and personal technical support from a distance for Fiscadvies. Our colleagues are helped quickly and efficiently in a customer friendly manner. Recently ITAF also guided us through a server migration, this was quite a large project, but we were guided well by our project coordinator that the impact on our team and our operation was minimal. It is important to us as an accounting agency that our IT environment is as safe and future proof as our office and we feel that ITAF really takes care of this.
ITAF not only offers solid ICT solutions, but also provides excellent project management and support for both implementation and follow-up afterwards.
ITAF is a company that values professionalism and knowledge. Professionalism and knowledge coupled with speed, the most important characteristic with IT problems. The internal system with the cases is fast and clear. Great company.
Working together with ITAF is like a well-oiled machine; seamless, efficient and reliable. Their expertise and dedication are vital to our success as a company.
All our IT related problems are always solved the same day thanks to the multiple competent IT people who work there. We can turn to ITAF with the smallest problems to the most complex questions. Not a single question goes unanswered.