Unified Communications

Unified communications is a system that combines your business telephone calls, video meetings, chat messages, and voicemail into one integrated platform. For a Belgian SME, this typically means replacing a traditional office phone system with a cloud-based solution such as 3CX or Microsoft Teams telephony, which your team can use from any device, whether they are at the office, at home, or at a client site.

A Belgian SME needs unified communications when staff are working from multiple locations or from home, when the existing phone system is outdated or expensive to maintain, or when the company is already on Microsoft 365 and wants to handle calls inside Teams without a separate phone provider.

ITAF is a certified VoIP and Microsoft Teams telephony partner based in Belgium, with offices in Ghent, Antwerp, Brussels, and Leuven. ITAF has been setting up cloud telephony systems for Belgian SMEs since 1999. As a certified 3CX partner and Microsoft partner, ITAF can design, install, and manage a Teams-integrated phone system for your company.

Contact ITAF via the booking form on this page to schedule a free consultation. Our engineers will assess your current setup and recommend the right approach based on your Microsoft 365 licences and business requirements.

Migrating from a traditional phone system to a cloud telephony solution involves four steps:

• Infrastructure audit: ITAF documents your current phone system, existing Belgian phone numbers, call flows, and requirements.
• Platform design: We recommend 3CX or Microsoft Teams telephony based on your situation and design the new structure before anything is purchased.
• Configuration and number porting: The new system is configured and tested in parallel with your existing setup. Your Belgian phone numbers are ported to the new provider.
• Go-live and training: ITAF manages the cutover on-site or remotely and provides staff training. Ongoing support is available from our Belgian helpdesk.

Yes. ITAF has physical offices in Ghent, Antwerp, Brussels, and Leuven, and provides on-site installation, configuration, and support for VoIP and unified communications systems throughout Flanders and the Brussels region. Our engineers speak Dutch and English.

ITAF supplies and pre-configures professional communications hardware for Belgian businesses, including:

• Poly IP desk phones for office use
• Poly headsets for office and hybrid workers
• Poly videoconferencing systems for meeting rooms of all sizes
• DECT cordless phones for warehouse, production floor, or large-space environments

All hardware is pre-configured by ITAF before delivery and arrives ready to plug in.

Yes. ITAF designs and installs complete videoconferencing setups for meeting rooms of all sizes, from small huddle rooms to large boardroom configurations. All installations are fully integrated with Microsoft Teams and include displays, cameras, microphones, and room controllers, with full configuration and local aftercare support.

See our videoconferencing rooms page for more detail.

Yes. ITAF configures multi-site VoIP systems so that all office locations, for example Ghent and Brussels, share a single cloud phone system with shared extension dialling. Staff can transfer calls between offices as internal calls, and management can see live call status across all locations from a single dashboard. Internal calls between offices are free.

Yes. ITAF is a connectivity partner for Proximus and Telenet and can manage your business internet line alongside your telephony setup. A correctly configured internet connection is the foundation of a reliable cloud phone system. ITAF can audit your current connection and recommend or arrange an appropriate business fibre line if needed.