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About us

ITAF

RELIABLE IT SUPPORT

ITAF is the IT partner that provides small, and medium businesses and enterprises in Belgium with IT support, IT security, and complete ICT infrastructure. Founded in 1999, the company has grown to over 70 employees, consultants, and specialists who are helping and supporting more than 1500 customers every day. Over the years ITAF delivered more than 2000 successful projects.

ITAF’s focus lies in making reliable partnerships, providing modern IT solutions and strategic guidance that support SME’s business growth.

Our Approach

How we do it

ITAF is an IT partner that builds a scalable cloud IT infrastructure that can grow as your company grows. ITAF’s goal is to provide you with reliable IT support. ITAF strives to unburden its clients, taking care of all hardware, software, and IT security needs, aiming for long-term partnerships.

Our Values

ITAF's principles

 We Put People First
We put people first, both our customers and our employees. We prioritize the needs and well-being of both groups, taking a caring and supportive approach to our interactions with them. We actively listen to their concerns, empathize with their situations, and work collaboratively to find solutions that benefit everyone. We believe that caring for people is the key to our success. We are committed to building strong relationships with our customers and employees, treating them with kindness, respect, and empathy. By putting people first, we can create a positive and supportive environment where everyone can thrive.
  For our customers, we are committed to delivering exceptional service that exceeds their expectations. We take the time to understand their unique needs, provide solutions, and ensure their satisfaction. We strive to build long-term relationships with our clients, earning their trust and loyalty through our professionalism and expertise.
  For our employees, we are committed to creating a positive and inclusive workplace that fosters growth and development. We provide opportunities for learning and development, encourage open communication, and nurture a culture of respect and collaboration. We believe that happy and engaged employees lead to happy and satisfied customers, so we invest in our people and prioritize their well-being.
We Foster Mutual respect
We believe in conducting our business with the highest standards of mutual respect. We value open communication, and constructive feedback, treating everyone we interact with, whether our colleagues, clients, or partners, with professionalism, courtesy, and kindness.
We are committed to transparency and honesty in our interactions taking responsibility for our actions. We hold ourselves accountable for delivering on our commitments and following through on our promises, demonstrating a positive and constructive attitude in everything we do.
We prioritize a culture of openness and inclusivity, encouraging feedback and constructive criticism. We actively listen to the concerns and feedback, considering different perspectives and engaging in open, honest, and respectful communication.   We are considerate, polite, and kind in our interactions. By prioritizing mutual respect, we can create a supportive and inclusive culture that enables us to achieve our goals while maintaining the highest standards of integrity.
We Nurture Empathic listening
We recognize the importance of listening to understand, both for our clients and our colleagues. We believe that effective communication is a two-way street that requires active listening, empathy, and understanding. By prioritizing empathic listening, we can build stronger relationships with our clients and colleagues, build a culture of understanding, and deliver solutions that truly meet the needs of our clients. We believe that effective communication starts with listening, and we are committed to building this essential skill among all our team members.
We take the time to carefully listen to the needs, concerns, and challenges of our clients, seeking to understand their unique perspectives and situations. We ask thoughtful questions, clarify doubts, and seek feedback to ensure we are delivering solutions that truly meet their needs.
  We also prioritize empathic listening with our colleagues, recognizing that each team member has unique experiences, perspectives, and contributions to make. We listen actively to our colleagues' ideas, feedback, and concerns, seeking to understand their points of view and incorporate their insights into our work.
We Grow Accountability
We believe in taking extreme ownership of our work and our actions, holding ourselves and each other accountable for delivering on our commitments. We are proactive in our approach, taking the initiative to identify issues, anticipate challenges, and find solutions that enable us to deliver exceptional results for our clients.
We are committed to doing what we say we will do. We take ownership of our tasks and our behavior, demonstrating reliability, professionalism, and commitment.
We are not afraid to question assumptions, challenge the status quo, and issues that must be addressed. We take a proactive approach to identifying opportunities for improvement, seeking out feedback, and continuously improving our work and our processes.
  We believe that accountability is a key ingredient to success. We hold ourselves to the highest standards of professionalism and integrity, always acting in the best interest of our clients and the company. By prioritizing proactive accountability, we can create a culture of trust.
We  Cherish Passion for Excellence
We are passionate about delivering exceptional work and achieving excellence in everything we do. We take pride in our work and are dedicated to delivering outstanding results for our clients. We are committed to continuous improvement and innovation, seeking out new technologies, methodologies, and best practices that can help us deliver even better results.
We approach our work with a sense of curiosity and creativity, seeking out new and innovative ways to solve problems and meet the needs of our clients. We prioritize efficiency and effectiveness in everything we do, striving to deliver the highest quality work in the most efficient way possible.
  We are committed to continuous learning and growth, seeking opportunities for professional development. We celebrate our successes and learn from failures, using feedback to improve our work and processes.
  By striving for excellence in everything we do, we can create long-lasting value for our clients and set ourselves apart as a leader in our industry.
We believe that excellence is a journey, not a destination.
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How We Work

ITAF's methodology

Connecting
Firstly, we are getting to know each other with the goal of understanding your challenges and clarifying your IT needs. This process is entirely free and contractually non-binding.
Consulting and advice
After understanding and structuring our scope, we will provide a concise offer that will contain an approach explanation, advice, a solution, and a clear timeline.
Kickoff
After opting for ITAF as your new IT partner (congrats 🙂), you can expect timely feedback from our Project team with the details of the project delivery.
Delivery
During the delivery process, you have the opportunity to communicate directly with the manager on your project, and to rely on our technical team to do their magic.
Acceptance into service
In this step, you have the option to share your feedback about the delivered project, and to ask for additional support, upgrades, and consultancy.
Your satisfaction
The most important milestone in this process happens at the end of the project. You can share your honest opinion about the work that is done and help us grow too.
Onboarding
Don't be afraid that you will be left alone after your project is completed. We have in place, completely free of charge, the onboarding process that will get you up to speed and equip you with knowledge and help understand how ITAF operates daily. You will understand how to ask for help, how to use your new tools, and get every answer to your administrative question.
Building a long-term partnership
Now you can sit back and relax, we have it covered. Your infrastructure is monitored 24/7. Your subscriptions are up to date. We are coming on-site in no time and solving all minor issues remotely. We are tackling issues proactively, informing you timely about changes, upgrades, and new solutions.
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Timeline

25 years of reliability

Niš opening
ITAF has opened the 3rd office in Serbia - in Niš, in support of the company’s continuous quest for additional talents.
Multiplies joins ITAF
ITAF acquired Multiplies, a well known ICT company. New presence is established in Tielt.
Netcon bvba acquisition
ITAF acquisited Netcon, a well known ICT company in Flemish Brabant region leading the expansion, portfolio and services growth in providing a first class ICT support.
ICT Service Center Leuven
Continued growth in the 10’ led to opening of a sixth location in Flanders based in Leuven, with an idea to additionaly support our customers in Flemish Brabant region.
Dynamic Cloud Platform Release
ITAF released a custom made cloud platfrom called Dynamic Cloud Platform, as the response to a Microsoft Azure, AWS and Google Cloud. The goal is not to compete, but to offer an additional alternative to customers.
Year of expansion
ICT Service Centers openings in Brusseles (Zaventem), Antwerp and Turnhout as a major expansion of IT support services in the capital’s and De Kempen regions.
Novi Sad opening
Another Serbian branch in the city of Novi Sad, as the second ICT support and development center in Serbia, considering specialized staff members due to a volume of customers and expansion of ICT experts.
The second ICT acquisition
ITAF acquisited a well known ICT company, establishing the presence and expansion in managed ICT services and further expansion of customers portfolio.
ITAF goes internationally
Opening of an ICT service support and development center branch in Belgrade, Serbia and hiring a specilized support staff – ICT specialists Service Desk operators.
Expansion in West Flanders
Development the ICT Service Center for West Flanders and on field/on site support for the growing network of customers in West Flanders.
ITAF became Internet service provider
Stable connection and premier customer service led ITAF to become an internet service provider. Since then, ITAF is providing the secure and fast internet data traffic through owned network to customers and continously grow within wireless technology.
ITAF telephony services
The speed to the market for telephony and unified communications systems to customers just started. In the upcoming years, ITAF added the VoIP platform as a service to its portfolio, making the company an expert in telecom infrastructure network.
The first ICT Acquisition
ITAF acquisited a major ICT company, continuing to support datacenter expertise and expanding its presence and portfolio of ICT services.
Datacenter and IT infrastructure services
ITAF started to deliver datacenter services. This was the year when data processing, storage and network managed services for enterprises shaped ITAF’s core expertise of today.
Hardware services
ITAF extended services to a hardware support and supplies (notebooks, printers and office equipment), as it was a time and need for most of the companies to assemble businesses on computers. In the years later, ITAF became a partner of Compaq, Dell and IBM.
Foundation and Software development
ITAF started as a software development company in Ghent, East Flanders, focused on web based applications and primarily based the ColdFusion application development platform.
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