ITAF

RELIABLE IT SUPPORT

ITAF is the IT partner that provides small, and medium businesses and enterprises in Belgium with IT support, IT security, and complete ICT infrastructure. Founded in 1999, the company has grown to over 70 employees, consultants, and specialists who are helping and supporting more than 1500 customers every day. Over the years ITAF delivered more than 2000 successful projects.

ITAF’s focus lies in making reliable partnerships, providing modern IT solutions and strategic guidance that support SME’s business growth.

Our Approach

How we do it

ITAF is an IT partner that builds a scalable cloud IT infrastructure that can grow as your company grows. ITAF’s goal is to provide you with reliable IT support. ITAF strives to unburden its clients, taking care of all hardware, software, and IT security needs, aiming for long-term partnerships.

ICT Partners

OUR PARTNERSHIPS

Our Values

ITAF's principles

We Put People First

We put people first, both our customers and our employees. We prioritize the needs and well-being of both groups, taking a caring and supportive approach to our interactions with them. We actively listen to their concerns, empathize with their situations, and work collaboratively to find solutions that benefit everyone. We believe that caring for people is the key to our success. We are committed to building strong relationships with our customers and employees, treating them with kindness, respect, and empathy. By putting people first, we can create a positive and supportive environment where everyone can thrive.
For our customers, we are committed to delivering exceptional service that exceeds their expectations. We take the time to understand their unique needs, provide solutions, and ensure their satisfaction. We strive to build long-term relationships with our clients, earning their trust and loyalty through our professionalism and expertise.
For our employees, we are committed to creating a positive and inclusive workplace that fosters growth and development. We provide opportunities for learning and development, encourage open communication, and nurture a culture of respect and collaboration. We believe that happy and engaged employees lead to happy and satisfied customers, so we invest in our people and prioritize their well-being.

We Foster Mutual respect

We believe in conducting our business with the highest standards of mutual respect. We value open communication, and constructive feedback, treating everyone we interact with, whether our colleagues, clients, or partners, with professionalism, courtesy, and kindness.
We are committed to transparency and honesty in our interactions taking responsibility for our actions. We hold ourselves accountable for delivering on our commitments and following through on our promises, demonstrating a positive and constructive attitude in everything we do.
We prioritize a culture of openness and inclusivity, encouraging feedback and constructive criticism. We actively listen to the concerns and feedback, considering different perspectives and engaging in open, honest, and respectful communication. We are considerate, polite, and kind in our interactions. By prioritizing mutual respect, we can create a supportive and inclusive culture that enables us to achieve our goals while maintaining the highest standards of integrity.

We Nurture Empathic listening

We recognize the importance of listening to understand, both for our clients and our colleagues. We believe that effective communication is a two-way street that requires active listening, empathy, and understanding. By prioritizing empathic listening, we can build stronger relationships with our clients and colleagues, build a culture of understanding, and deliver solutions that truly meet the needs of our clients. We believe that effective communication starts with listening, and we are committed to building this essential skill among all our team members.
We take the time to carefully listen to the needs, concerns, and challenges of our clients, seeking to understand their unique perspectives and situations. We ask thoughtful questions, clarify doubts, and seek feedback to ensure we are delivering solutions that truly meet their needs.
We also prioritize empathic listening with our colleagues, recognizing that each team member has unique experiences, perspectives, and contributions to make. We listen actively to our colleagues' ideas, feedback, and concerns, seeking to understand their points of view and incorporate their insights into our work.

We Grow Accountability

We believe in taking extreme ownership of our work and our actions, holding ourselves and each other accountable for delivering on our commitments. We are proactive in our approach, taking the initiative to identify issues, anticipate challenges, and find solutions that enable us to deliver exceptional results for our clients.
We are committed to doing what we say we will do. We take ownership of our tasks and our behavior, demonstrating reliability, professionalism, and commitment.
We are not afraid to question assumptions, challenge the status quo, and issues that must be addressed. We take a proactive approach to identifying opportunities for improvement, seeking out feedback, and continuously improving our work and our processes.
We believe that accountability is a key ingredient to success. We hold ourselves to the highest standards of professionalism and integrity, always acting in the best interest of our clients and the company. By prioritizing proactive accountability, we can create a culture of trust.

We Cherish Passion for Excellence

We are passionate about delivering exceptional work and achieving excellence in everything we do. We take pride in our work and are dedicated to delivering outstanding results for our clients. We are committed to continuous improvement and innovation, seeking out new technologies, methodologies, and best practices that can help us deliver even better results.
We approach our work with a sense of curiosity and creativity, seeking out new and innovative ways to solve problems and meet the needs of our clients. We prioritize efficiency and effectiveness in everything we do, striving to deliver the highest quality work in the most efficient way possible.
We are committed to continuous learning and growth, seeking opportunities for professional development. We celebrate our successes and learn from failures, using feedback to improve our work and processes.
By striving for excellence in everything we do, we can create long-lasting value for our clients and set ourselves apart as a leader in our industry.
We believe that excellence is a journey, not a destination.

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How We Work

ITAF's methodology

Connecting

Firstly, we are getting to know each other with the goal of understanding your challenges and clarifying your IT needs. This process is entirely free and contractually non-binding.

Consulting and advice

After understanding and structuring our scope, we will provide a concise offer that will contain an approach explanation, advice, a solution, and a clear timeline.

Kickoff

After opting for ITAF as your new IT partner (congrats 🙂), you can expect timely feedback from our Project team with the details of the project delivery.

Delivery

During the delivery process, you have the opportunity to communicate directly with the manager on your project, and to rely on our technical team to do their magic.

Acceptance into service

In this step, you have the option to share your feedback about the delivered project, and to ask for additional support, upgrades, and consultancy.

Your satisfaction

The most important milestone in this process happens at the end of the project. You can share your honest opinion about the work that is done and help us grow too.

Onboarding

Don't be afraid that you will be left alone after your project is completed. We have in place, completely free of charge, the onboarding process that will get you up to speed and equip you with knowledge and help understand how ITAF operates daily. You will understand how to ask for help, how to use your new tools, and get every answer to your administrative question.

Building a long-term partnership

Now you can sit back and relax, we have it covered. Your infrastructure is monitored 24/7. Your subscriptions are up to date. We are coming on-site in no time and solving all minor issues remotely. We are tackling issues proactively, informing you timely about changes, upgrades, and new solutions.

ITAF

RELIABLE IT SUPPORT

Our Approach

How we do it

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Our Values

ITAF's principles

How We Work

ITAF's methodology

Our Offices

Get in touch

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