RELIABLE IT SUPPORT
ITAF is the IT partner that provides small, and medium businesses and enterprises in Belgium with IT support, IT security, and complete ICT infrastructure. Founded in 1999, the company has grown to over 70 employees, consultants, and specialists who are helping and supporting more than 1500 customers every day. Over the years ITAF delivered more than 2000 successful projects.
ITAF’s focus lies in making reliable partnerships, providing modern IT solutions and strategic guidance that support SME’s business growth.
How we do it
For our customers, we are committed to delivering exceptional service that exceeds their expectations. We take the time to understand their unique needs, provide solutions, and ensure their satisfaction. We strive to build long-term relationships with our clients, earning their trust and loyalty through our professionalism and expertise.
For our employees, we are committed to creating a positive and inclusive workplace that fosters growth and development. We provide opportunities for learning and development, encourage open communication, and nurture a culture of respect and collaboration. We believe that happy and engaged employees lead to happy and satisfied customers, so we invest in our people and prioritize their well-being.
We are committed to transparency and honesty in our interactions taking responsibility for our actions. We hold ourselves accountable for delivering on our commitments and following through on our promises, demonstrating a positive and constructive attitude in everything we do.
We prioritize a culture of openness and inclusivity, encouraging feedback and constructive criticism. We actively listen to the concerns and feedback, considering different perspectives and engaging in open, honest, and respectful communication. We are considerate, polite, and kind in our interactions. By prioritizing mutual respect, we can create a supportive and inclusive culture that enables us to achieve our goals while maintaining the highest standards of integrity.
We take the time to carefully listen to the needs, concerns, and challenges of our clients, seeking to understand their unique perspectives and situations. We ask thoughtful questions, clarify doubts, and seek feedback to ensure we are delivering solutions that truly meet their needs.
We also prioritize empathic listening with our colleagues, recognizing that each team member has unique experiences, perspectives, and contributions to make. We listen actively to our colleagues' ideas, feedback, and concerns, seeking to understand their points of view and incorporate their insights into our work.
We are committed to doing what we say we will do. We take ownership of our tasks and our behavior, demonstrating reliability, professionalism, and commitment.
We are not afraid to question assumptions, challenge the status quo, and issues that must be addressed. We take a proactive approach to identifying opportunities for improvement, seeking out feedback, and continuously improving our work and our processes.
We believe that accountability is a key ingredient to success. We hold ourselves to the highest standards of professionalism and integrity, always acting in the best interest of our clients and the company. By prioritizing proactive accountability, we can create a culture of trust.
We approach our work with a sense of curiosity and creativity, seeking out new and innovative ways to solve problems and meet the needs of our clients. We prioritize efficiency and effectiveness in everything we do, striving to deliver the highest quality work in the most efficient way possible.
We are committed to continuous learning and growth, seeking opportunities for professional development. We celebrate our successes and learn from failures, using feedback to improve our work and processes.
By striving for excellence in everything we do, we can create long-lasting value for our clients and set ourselves apart as a leader in our industry.
We believe that excellence is a journey, not a destination.