ITAF Telephony and Unified Communications

Unified communications, cloud PBX and

Term telephony is related to unified communications used for internal and external organization video calls, webmeetings or conference calls, or the call center set up used for contact with your customers. ITAF can provide you with a first class experience in adjusting and upgrading your company’s telco structure.

Telephony and Unified Communications Services
Cloud PBX Implementation Services
Why Cloud PBX
Telephony Support

Telephony and Unified Communications Services

Managed IP PBX

You have your own website where you can set all adjustments by yourself. Moreover, ITAF provides its expertise at your disposal. The possibilities are:

  • Dial Plan configurations: IVR, Queues, Ring groups, CallerID, Call parking, Time schedules, DID...
  • Advanced configurations: Features, Music On Hold, Auto provisioning, Conference calls...
  • User management: Extensions, Voicemail, BLF, Intercom...
  • Monitoring & reporting: Extensions overview, dashboard, CDR...
  • View call history
  • Manage contacts and address book
  • Find Me/Follow Me, Call Forwarding, Call Waiting, Do Not Disturb

Unified communications

ITAF is not only a telephony provider – we also provide various telecom capabilities to support good communication within your company. So everything is done correctly and productively.

  • Conference calls (unlimited rooms, PIN protected, music on hold...)
  • Video calls via softphones (H264)
  • Webmeetings
  • Corporate Messenger
  • Softphone: Cross platform (VoIP Clients), Mobile, Chat...

Peripherals

To complete your office infrastructure ITAF provides a range of additional facilities. Some of them are:

  • eFax (Mail2fax & fax2mail)
  • (Video) (Video) Doorphones including door lock automation
  • Interphone, postmark machine, analogue fax line
  • Analog VoIP gateways (ISDN/PSTN)
  • VoIP DECT Phones

Call center

Our customers, partners and staff always appreciate a smooth and optimal experience. It is, therefore, important to support reception, helpdesk… with good support tool – call manager.

  • User-friendly and visual web interface
  • Playback of voicemail
  • View availability and drag & drop call forwarding
  • Notifications

Telephony and Unified Communications Services

Managed IP PBX

You have your own website where you can set all adjustments by yourself. Moreover, ITAF provides its expertise at your disposal. The possibilities are:

  • Dial Plan configurations: IVR, Queues, Ring groups, CallerID, Call parking, Time schedules, DID...
  • Advanced configurations: Features, Music On Hold, Auto provisioning, Conference calls...
  • User management: Extensions, Voicemail, BLF, Intercom...
  • Monitoring & reporting: Extensions overview, dashboard, CDR...
  • View call history
  • Manage contacts and address book
  • Find Me/Follow Me, Call Forwarding, Call Waiting, Do Not Disturb

Unified communications

ITAF is not only a telephony provider – we also provide various telecom capabilities to support good communication within your company. So everything is done correctly and productively.

  • Conference calls (unlimited rooms, PIN protected, music on hold...)
  • Video calls via softphones (H264)
  • Webmeetings
  • Corporate Messenger
  • Softphone: Cross platform (VoIP Clients), Mobile, Chat...

Peripherals

To complete your office infrastructure ITAF provides a range of additional facilities. Some of them are:

  • eFax (Mail2fax & fax2mail)
  • (Video) (Video) Doorphones including door lock automation
  • Interphone, postmark machine, analogue fax line
  • Analog VoIP gateways (ISDN/PSTN)
  • VoIP DECT Phones

Call center

Our customers, partners and staff always appreciate a smooth and optimal experience. It is, therefore, important to support reception, helpdesk… with good support tool – call manager.

  • User-friendly and visual web interface
  • Playback of voicemail
  • View availability and drag & drop call forwarding
  • Notifications

Cloud PBX implementation services

What is cloudPBX?

The initials PBX stand for Private Branch Exchange – a central switching system for phone calls within a business.
ITAF uses an MPLS network (private network) for its customers. This way QoS (Quality of Service) can be offered, which means telephony can get priority over data traffic. With this MPLS technology different locations can also be connected to each other and work with the same PBX which reduces a lot of costs.

Cloud PBX implementation services

What is cloudPBX?

The initials PBX stand for Private Branch Exchange – a central switching system for phone calls within a business.
ITAF uses an MPLS network (private network) for its customers. This way QoS (Quality of Service) can be offered, which means telephony can get priority over data traffic. With this MPLS technology different locations can also be connected to each other and work with the same PBX which reduces a lot of costs.

Why Cloud PBX?

CloudPBX Mobility Features

No matter if your employees are on the road (national or international) or work from home – they can still easily connect to the CloudPBX via an IP desk phone, DECT phone, smartphone or PC. With CloudPBX you can manage your lines with a simple web based interface available for everyone in the organization.

Business Productivity

Let your business phone system work for you! From queues, ring groups, time schedules, music on hold to voicemail and much more. With CloudPBX you get information ready and accessible at a glance.

Audio & Video Conferencing

Is your company ready to save on travel costs? With CloudPBX both national and international meetings can be held from your office! Increase the efficiency of the employees and the productivity with a more cost effective way to hold your business meetings. Investing in CloudPBX is investing in your company – rather than in hotels and airplanes.

Monitoring & Reporting

If you can’t measure it, you can’t manage it. Our Service Center monitors your telephone system around the clock. Access your monitoring data at any time with the ITAF web portal.
▪ Realtime monitoring of your PBX
▪ Check the calling history of your PBX
▪ An IT team that acts immediately upon an interruption
▪ Finetune your telephony based on the incoming calls

Why Cloud PBX?

CloudPBX Mobility Features

No matter if your employees are on the road (national or international) or work from home – they can still easily connect to the CloudPBX via an IP desk phone, DECT phone, smartphone or PC. With CloudPBX you can manage your lines with a simple web based interface available for everyone in the organization.

Business Productivity

Let your business phone system work for you! From queues, ring groups, time schedules, music on hold to voicemail and much more. With CloudPBX you get information ready and accessible at a glance.

Audio & Video Conferencing

Is your company ready to save on travel costs? With CloudPBX both national and international meetings can be held from your office! Increase the efficiency of the employees and the productivity with a more cost effective way to hold your business meetings. Investing in CloudPBX is investing in your company – rather than in hotels and airplanes.

Monitoring & Reporting

If you can’t measure it, you can’t manage it. Our Service Center monitors your telephone system around the clock. Access your monitoring data at any time with the ITAF web portal.
▪ Realtime monitoring of your PBX
▪ Check the calling history of your PBX
▪ An IT team that acts immediately upon an interruption
▪ Finetune your telephony based on the incoming calls

Telephony Support

Why Investing in VoIP and Telephony and How Can ITAF Help You?

VoIP platform as a service is one of major parts of ITAF’s portfolio and we consider ourselves as telecom infrastructure network specialists. What can ITAF bring to your telecom infrastructure:

⬦ 100% quality guaranteed by the Quality of Services (QoS)

⬦ No subscription charges for ISDN-2 and Twin lines (No limit in simultaneous calls)

⬦ Only one telephone system for all locations

⬦ Easy installation and configuration (Easy to manage through a web-based portal)

⬦ A personal customer service

⬦ Scalability and ability to connect with an ERP system

For more information about Telephony Services please contact us and we’ll be glad to help you!

  • info@itaf.eu
  • +32 9 277 90 00

Don't miss other ICT services

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Why ITAF?

Expericence and knowledge in figures and facts

ITAF has more than 20 years of international experience and expertise in IT infrastructure projects, business applications implemenation and licencing and IT support services.

ITAF has more than 20 years of international experience and expertise in IT infrastructure projects, business applications implemenation and licencing and IT support services.

ITAF has more than 20 years of international experience and expertise in IT infrastructure projects, business applications implemenation and licencing and IT support services.

Serving, educating and advising more than 1500 customers in Belgium and internationally – building, managing and supporting SMB’s, corporate’s and government IT infrastructures.

Serving, educating and advising more than 1500 customers in Belgium and internationally – building, managing and supporting SMB’s, corporate’s and government IT infrastructures.

Serving, educating and advising more than 1500 customers in Belgium and internationally – building, managing and supporting SMB’s, corporate’s and government IT infrastructures.

More than 60 specialized and certified specialists and consultants ready to help from A-Z issues and tasks related to the ICT products and services implementation and support.

More than 60 specialized and certified specialists and consultants ready to help from A-Z issues and tasks related to the ICT products and services implementation and support.

More than 60 specialized and certified specialists and consultants ready to help from A-Z issues and tasks related to the ICT products and services implementation and support.

More than 3650 succesfuly delivered projects with wide range ICT infrastructure complexity.

More than 3650 succesfuly delivered projects with wide range ICT infrastructure complexity.

More than 3650 succesfuly delivered projects with wide range ICT infrastructure complexity.

ITAF has its own space in multiple datacenters with an advanced multiservice network. We can provide you internet access and a private network connection between your office and your servers in our own datacenter.

ITAF has its own space in multiple datacenters with an advanced multiservice network. We can provide you internet access and a private network connection between your office and your servers in our own datacenter.

ITAF has its own space in multiple datacenters with an advanced multiservice network. We can provide you internet access and a private network connection between your office and your servers in our own datacenter.

Certified and proud partner of
Microsoft, Dell, HP, Cisco, Trend Micro...

Certified and proud partner of
Microsoft, Dell, HP, Cisco, Trend Micro...

Certified and proud partner of
Microsoft, Dell, HP, Cisco, Trend Micro...

ITAF’s focus are both Business Technology and proper hardware and tooling that create the difference and impact.

ITAF’s focus are both Business Technology and proper hardware and tooling that create the difference and impact.

ITAF’s focus are both Business Technology and proper hardware and tooling that create the difference and impact.

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