Service Management Survey

Company name:

Email:

Address:

Contact phone:

Please check all the fields for the required services

24/7 on call
24/7 emergency number (Out of office hours)

Designated point of contact (business hours)
• Governance (Overview of the existing users)
• Escalation matrix (How to proceed when an escalation is needed)

Knowledge overview
• Discussing scheduled maintenance & impact
• Financial management

Services
Discuss all services to be kept up to date with new material / processes / updates

ITAF Tooling
Access to tools to make manage your infrastructure
(Includes to guide you through them)

Documentation
• Setup new hire & maintain
• Setup Leaver process & maintain
• Maintain customer specific processes
• Maintain 3rd party contacts / contacts

Operational cases
Day to day operational check
• Go over all open cases
• Discuss important closed ones
• Improvements

Reporting
• Graphs about your operations (Jira)
• Microsoft: Usage on teams, SharePoint, mails

Meeting
• Onsite
• Teams

Cloud solutions

VoIP Solutions

Microsoft 365

Connectivity solutions

Digital workplace

IT Security

IT support

Field IT services

Managed IT services

Service Management Survey