{"id":12450,"date":"2020-04-28T13:39:36","date_gmt":"2020-04-28T11:39:36","guid":{"rendered":"https:\/\/www.itaf.eu\/?p=12450"},"modified":"2023-09-26T14:48:09","modified_gmt":"2023-09-26T12:48:09","slug":"hosted-pbx-vs-cloud-pbx","status":"publish","type":"post","link":"https:\/\/www.itaf.eu\/en\/hosted-pbx-vs-cloud-pbx\/","title":{"rendered":"Hosted PBX and Cloud PBX"},"content":{"rendered":"<p>Let&#8217;s find out differences between Hosted PBX and Cloud PBX. Private Branch Exchange \u2014 usually referred to as PBX \u2014 is a private phone network designed for use within an organization. With PBX, a company can connect more phones than with physical phone lines. Plus, calls within the organization are free. A PBX can also provide additional features such as voicemail, transfers, interactive voice response (IVR) menus, call recording and automatic call distributor (ACD) queues.<br \/>\nBecause a Hosted or Cloud PBX solution offers many more features than physical phone lines or a premise-based solution and are much more cost-effective, a growing number of businesses are implementing them. If you\u2019re thinking about doing so for your business, then it\u2019s important to know what type of PBX is best for you. Hosted PBX or cloud PBX? To answer this question, you need to have a basic understanding of what each type is.<\/p>\n<h2>What is Hosted PBX?<\/h2>\n<p>A hosted PBX solution has the following characteristics:<\/p>\n<ul>\n<li><strong><b>All hardware is run off-premise. <\/b><\/strong>A <a class=\"jshlink\" href=\"https:\/\/www.itaf.eu\/en\/services\/unified-communications\/\">PBX provider <\/a>\u2014 or host \u2014 runs all of the necessary servers at a remote location.\u00a0The provider manages all of the hardware and you don\u2019t need to invest in any equipment.<\/li>\n<li><strong><b>The servers are accessed via a direct network connection.\u00a0<\/b><\/strong>In other words, the service is provided via the internet.<\/li>\n<li><strong><b>All features are uniform.\u00a0<\/b><\/strong>Because the service is scaled to a predetermined size, there\u2019s no flexibility to scale up or down. However, this fact also means service is constant.<\/li>\n<li><strong><b>Hosted PBX is usually pay-per-seat.\u00a0<\/b><\/strong>For example, if you have 50 employees, you pay for the amount of server space and infrastructure usage needed for 50 employees.<\/li>\n<\/ul>\n<h2>What is Cloud PBX?<\/h2>\n<p>Although cloud PBX is similar to hosted PBX, it\u2019s not completely the same. It has the following characteristics:<\/p>\n<ul>\n<li><strong><b>The provider runs servers in the cloud.\u00a0<\/b><\/strong>That means there\u2019s no physical off-premise location where the servers and other hardware are stored.<\/li>\n<li><strong><b>A direct network connection is used to access the service.\u00a0<\/b><\/strong>Just like other cloud-based services, a cloud PBX is accessed via the internet.<\/li>\n<li><strong><b>It\u2019s scalable.\u00a0<\/b><\/strong>The cloud allows for much more flexibility with respect to scaling services up or down.<\/li>\n<li><strong><b>Spikes in demand can impact service.\u00a0<\/b><\/strong>Because it\u2019s challenging to predict and manage unexpected demand, high demand can affect other users on the network.<\/li>\n<li><strong><b>Storage capacity may be limited.\u00a0<\/b><\/strong>Depending on the number of users, the allocated storage space can be used up quickly.<\/li>\n<li><strong><b>It\u2019s usually pay-per-usage.\u00a0<\/b><\/strong>Instead of paying per number of users, cloud-based PBX is usually billed according to how much you use it.<\/li>\n<\/ul>\n<h2>What\u2019s the Difference Between Hosted and Cloud PBX?<\/h2>\n<p>Now that you know the most fundamental characteristics of cloud and hosted PBX, it\u2019s relatively simple to see the similarities and differences.<br \/>\nNeither are on-premise solutions or require you to invest in any hardware. Plus, both are accessed via an internet connection. But that\u2019s where the similarities end. A hosted PBX solution has uniform features, can\u2019t be scaled up or down and is pay-per-seat. This makes it a good choice for an established company that has a fixed number of employees and produces a steady volume of data. A cloud PBX solution, in contrast, is scalable and pay-per-usage. This makes it a good choice for startups and small companies that are expanding.<\/p>\n<h2>How can ITAF help you?<\/h2>\n<p>As a partner of PBX providers, such as 3CX telephony, we are fully capable to support your business switching to IP telephony, implementation and technical support. <a class=\"jshlink\" href=\"https:\/\/www.itaf.eu\/en\/contact-us\/#contactform\">Contact us<\/a> or check our telephony services support.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Let&#8217;s find out differences between Hosted PBX and Cloud PBX. Private Branch Exchange \u2014 usually referred to as PBX \u2014 is a private phone network designed for use within an organization. With PBX, a company can connect more phones than with physical phone lines. Plus, calls within the organization are free. A PBX can also [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":35134,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ngg_post_thumbnail":0,"footnotes":""},"categories":[91],"tags":[],"class_list":["post-12450","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-voip-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hosted PBX and Cloud PBX - ITAF IT Partner<\/title>\n<meta name=\"description\" content=\"Find out main differences between Hosted PBX and Cloud PBX\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itaf.eu\/en\/hosted-pbx-vs-cloud-pbx\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hosted PBX and Cloud PBX - ITAF IT Partner\" \/>\n<meta property=\"og:description\" content=\"Find out main differences between Hosted PBX and Cloud PBX\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.itaf.eu\/en\/hosted-pbx-vs-cloud-pbx\/\" \/>\n<meta property=\"og:site_name\" content=\"ITAF IT Partner\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ITAF.eu\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-28T11:39:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-26T12:48:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.itaf.eu\/wp-content\/uploads\/2020\/04\/hosted-cloud-pbx.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"565\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Dejan Janosevic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ITAF_IT_partner\" \/>\n<meta name=\"twitter:site\" content=\"@ITAF_IT_partner\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dejan Janosevic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.itaf.eu\\\/en\\\/hosted-pbx-vs-cloud-pbx\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.itaf.eu\\\/en\\\/hosted-pbx-vs-cloud-pbx\\\/\"},\"author\":{\"name\":\"Dejan Janosevic\",\"@id\":\"https:\\\/\\\/www.itaf.eu\\\/en\\\/#\\\/schema\\\/person\\\/76d18fd2e3c2d369c9b20b96217208c2\"},\"headline\":\"Hosted PBX and Cloud PBX\",\"datePublished\":\"2020-04-28T11:39:36+00:00\",\"dateModified\":\"2023-09-26T12:48:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.itaf.eu\\\/en\\\/hosted-pbx-vs-cloud-pbx\\\/\"},\"wordCount\":597,\"publisher\":{\"@id\":\"https:\\\/\\\/www.itaf.eu\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.itaf.eu\\\/en\\\/hosted-pbx-vs-cloud-pbx\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.itaf.eu\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/hosted-cloud-pbx.jpg\",\"articleSection\":[\"VoIP Solutions\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.itaf.eu\\\/en\\\/hosted-pbx-vs-cloud-pbx\\\/\",\"url\":\"https:\\\/\\\/www.itaf.eu\\\/en\\\/hosted-pbx-vs-cloud-pbx\\\/\",\"name\":\"Hosted PBX and Cloud PBX - 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