WHO WE ARE?
ITAF – Your trusted ICT partner
ITAF is a leading ICT company for SMB in Flanders region, Belgium with HQ in Ghent. Founded by the CEO Jurgen Dumont in 1999, over the years the company has grown on over 50 employees, consultants and specialists who are helping and supporting more than 500 customers every day.
Maintaining the values of the family like owned company and growing its portfolio on the monthly basis, ITAF is operating from 6 locations (Service Centers) in Flanders – Ghent, Brussels, Antwerp, Turnhout, Roeselare and Leuven – supported by offices in Belgrade and Novi Sad, Serbia.
As a silver, gold and platinum partner for the most well known IT companies’ products, with more than 100 related services in its portfolio, company thrives to be an ambassador of ICT growth and advancements in digital transformation era. We are led by continous skill upgrades for our employees and finding the perfect and most effective ICT solutions for our customers.
Always there to support you.
As provider of more than 100 services, we in ITAF know how to respect the knowledge of our employees through constant training and improvement of services and processes. We have learned that this is a continous process and that the best way of achieving the goal is to learn and to have support from each other.
We are supporting more than 500 customers for the past 20 years across Belgium and wider. Growing the ICT valuable experience and providing the best solutions in managing various ICT projects over the years, makes us confident in every day challenges and processes.
Expertise in implementation 360 degrees complex ICT solutions for various industry customers, taught us the importance of setting up the right working environment and the assigning the right people for the right tasks. Our services together with our expert team are lead by your business needs in this digital era.
Planning, delivering and managing projects within respected timescales is one of our core values, as we find time is one of the most important resources for our customers and ourselves. Precision, dedication, responsibility combined with strong internal processes is what we are striving to achieve on a daily basis.
Word of a CEO
We were building ITAF on the same values that we found in each person with whom this company grew throughout the years. First class customer service and excellence, expertise, sharing of knowledge and continous learning is something that makes ITAF and its people a team ready for any challenge and task complexity in dynamic ICT world.Jurgen Dumont
Faces of ITAF
Service Desk Manager
My name is Ben, I’m from Evergem and I work at the ITAF office in Ghent.
I find pleasure in running & fitness. Apart from that I’m always up for socializing (read: a drink, going out, exploring, …)
I’m the line manager of 2 business units within ITAF. The service desk & the Belgium ICT engineers.
Our service desk is responsible for handling incoming communication from customers. On top of that they’re also performing administrative tasks.
Our Belgium ICT engineers deliver onsite & remote ICT support
Next to that I’m also delivering ICT services at (new) customers. (Project Management)
ICT can be complicated if you’re not familiar with it. I’ll make sure to translate the 0’s and 1’s into human language for you as a customer. I’ll also be happy to translate your human language into 0’s and 1’s to meet your business needs.
I’m Ilse and i’m living Gierle (a small village in “de Kempen”).
I’m a busy mom of 2 girls. In my free time I am Mylène consultant. At people’s homes I show the latest trends in cosmetics.
My function is relationship manager and Customer Service Talent.That means that I’m responsible for communication with customers.
For some customers I’ll be the first contact, for others I will manage the incoming tickets and phone calls together with the other people of the team.Some part of the day I’m working on projects for customers.
I like that your work is appreciated. It’s fun to work with all types of communication tools and a lot of different people.
We have different service centers, the distance does not change the togetherness or the colleagues, we all have fun working together. It’s fun to work at ITAF
My name is Bozo, I am from Belgrade / Serbia.
Working for ITAF last two years and I find it very appealing.
Playing a role of Network engineer.
Network is a bloodline over which all ICT services are delivered.
For most people network means INTERNET access and we all known how we feel when there is no interent connection. Of course network means much more than Internet only.
We are using high grade Cisco equipment, so you can expect maximum uptime.
In my spare time I like to drink coffee and beer with friends.
I am also a gym rat, working out five times a week.
Offices in central locations
At ITAF we find both professional and personal life equally important, so the right life-work balance is a must. Central locations of our offices provide you good commuting possibilities and time efficiency in reaching the central city hotspots in your free time.
Knowing and Sharing
As we are growing fast in terms of figures, in ITAF we maintain the flat organisation – communication and sharing on every level, easy reachable ‘know-how’ and thorough, but quick decision making processes.
Growing and dynamic industry
One of our core values is experience and we are always aiming to adopt new ones! ICT industry gives an opportunity to learn new things on a daily basis through interested ad hoc/ongoing projects led by ‘state of art’ technology, services and tooling .
What we do
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