Microsoft Dynamics 365

Support Services

Dynamics 365 is a cloud solution that integrates CRM and ERP functionality into a set of applications that are used in sales, customer support, fieldwork, operations, finance, marketing, and projects. This solution, as never before, brings people, processes and information into one place with one goal – to improve your business in all its aspects and decisions.Let us help you improve business results and make better decisions when using data-driven insights and recommendations with Dynamics 365 as your business center.

Dynamics 365 Benefits
Why Dynamics 365
Dynamics 365 FAQ
Dynamics 365 Support

Dynamics 365 Benefits

What is Dynamics 365 and How To Benefit From This Platform?

Dynamics 365 is a cloud solution that integrates CRM and ERP functionality into a set of applications that are used in sales, customer support, fieldwork, operations, finance, marketing, and projects. This solution, as never before, brings people, processes and information into one place with one goal – to improve your business in all its aspects.

⬦ Modularity

You can start with the features that you currently need, and then add new ones that will smoothly fit into the applications you are already using.

⬦ Flexibility

As a business administrator, you can add and subtract users depending on the current requirements of your business.

⬦ Adaptivity

With the help of the right partner, Dynamics 365 can be adapted and fully customized to your specific requests and processes.

Dynamics 365 Benefits

What is Dynamics 365 and How To Benefit From This Platform?

Dynamics 365 is a cloud solution that integrates CRM and ERP functionality into a set of applications that are used in sales, customer support, fieldwork, operations, finance, marketing, and projects. This solution, as never before, brings people, processes and information into one place with one goal – to improve your business in all its aspects.

⬦ Modularity

You can start with the features that you currently need, and then add new ones that will smoothly fit into the applications you are already using.

⬦ Flexibility

As a business administrator, you can add and subtract users depending on the current requirements of your business.

⬦ Adaptivity

With the help of the right partner, Dynamics 365 can be adapted and fully customized to your specific requests and processes.

Why Dynamics 365?

What is included in Dynamics 365?

Microsoft Dynamics 365 combines CRM and ERP solutions into one, cloud-enabled product offering. The Dynamics 365 Apps are Sales, Field Service, Customer Service, Project Service Automation, Marketing, Financials, and Operations.

Sales

Prioritize the right prospects, build relationships, and increase sales.

Service

Help your agents and technicians exceed customer expectations.

Marketing

Target the right buyers, run multi-channel campaigns, and increase sales-ready leads.

Finance and operations

Connect and optimize your back-office, retail, and supply chain operations.

Talent

Hire top talent, set employees up for success, and improve HR management.

Business
Central

Manage all your tasks with an all-in-one solution for businesses outgrowing accounting software.

Why Dynamics 365?

What is included in Dynamics 365?

Microsoft Dynamics 365 combines CRM and ERP solutions into one, cloud-enabled product offering. The Dynamics 365 Apps are Sales, Field Service, Customer Service, Project Service Automation, Marketing, Financials, and Operations.

Sales

Prioritize the right prospects, build relationships, and increase sales.

Service

Help your agents and technicians exceed customer expectations.

Marketing

Target the right buyers, run multi-channel campaigns, and increase sales-ready leads.

Finance and operations

Connect and optimize your back-office, retail, and supply chain operations.

Talent

Hire top talent, set employees up for success, and improve HR management.

Business
Central

Manage all your tasks with an all-in-one solution for businesses outgrowing accounting software.

Dynamics 365 FAQ

Frequently Asked Questions About Microsoft Dynamics 365

Dynamics 365 gathers all functionalities of CRM and ERP under one umbrella to work across all components seamlessly.

You can cancel your subscription at any time, depending on the product and the type of subscription you have.

Microsoft Dynamics 365 Customer Engagement is an integrated suite of business applications. Each application supports specific processes or “workloads”. New customers (as of October 1, 2019) license Customer Engagement apps separately. The apps include: 1. Sales Enterprise (full user); 2. Sales Professional (limited user); 3. Customer Service Enterprise (full user); 4. Customer Service Professional (limited user); 5. Field Service (full user); 6. Project Service (full user); 7. Team Member (light user) 8. PowerApps (custom apps); 9. Portal (add-on); 10. Marketing (add-on); 11. Sales Insights (user); 12. Customer Service Insights (user); 13. Customer Insights (add-on).

No, Dynamics 365 is only available in the public cloud.

Dynamics 365 FAQ

Frequently Asked Questions About Microsoft Dynamics 365

Dynamics 365 gathers all functionalities of CRM and ERP under one umbrella to work across all components seamlessly.

You can cancel your subscription at any time, depending on the product and the type of subscription you have.

Microsoft Dynamics 365 Customer Engagement is an integrated suite of business applications. Each application supports specific processes or “workloads”. New customers (as of October 1, 2019) license Customer Engagement apps separately. The apps include: 1. Sales Enterprise (full user); 2. Sales Professional (limited user); 3. Customer Service Enterprise (full user); 4. Customer Service Professional (limited user); 5. Field Service (full user); 6. Project Service (full user); 7. Team Member (light user) 8. PowerApps (custom apps); 9. Portal (add-on); 10. Marketing (add-on); 11. Sales Insights (user); 12. Customer Service Insights (user); 13. Customer Insights (add-on).

No, Dynamics 365 is only available in the public cloud.

Dynamics 365 Support

How Can ITAF Help You With Dynamics 365?

ITAF will support you to derive insights that turn into action—enabling better decisions and transformative processes Dynamics 365 is offering. Reimagine your engagement with your customers and generate greater value for them. ITAF’s support for Microsoft Dynamics 365 helps you set up an environment in the right way, provide your organization with 24/7 management and support.

For more information about Microsoft Dynamics 365, please contact us and we will be glad to help you.

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Why ITAF?

Expericence and knowledge in figures and facts

ITAF has more than 20 years of international experience and expertise in IT infrastructure projects, business applications implemenation and licencing and IT support services.

ITAF has more than 20 years of international experience and expertise in IT infrastructure projects, business applications implemenation and licencing and IT support services.

ITAF has more than 20 years of international experience and expertise in IT infrastructure projects, business applications implemenation and licencing and IT support services.

Serving, educating and advising more than 1500 customers in Belgium and internationally – building, managing and supporting SMB’s, corporate’s and government IT infrastructures.

Serving, educating and advising more than 1500 customers in Belgium and internationally – building, managing and supporting SMB’s, corporate’s and government IT infrastructures.

Serving, educating and advising more than 1500 customers in Belgium and internationally – building, managing and supporting SMB’s, corporate’s and government IT infrastructures.

More than 60 specialized and certified specialists and consultants ready to help from A-Z issues and tasks related to the ICT products and services implementation and support.

More than 60 specialized and certified specialists and consultants ready to help from A-Z issues and tasks related to the ICT products and services implementation and support.

More than 60 specialized and certified specialists and consultants ready to help from A-Z issues and tasks related to the ICT products and services implementation and support.

More than 3650 succesfuly delivered projects with wide range ICT infrastructure complexity.

More than 3650 succesfuly delivered projects with wide range ICT infrastructure complexity.

More than 3650 succesfuly delivered projects with wide range ICT infrastructure complexity.

ITAF has its own space in multiple datacenters with an advanced multiservice network. We can provide you internet access and a private network connection between your office and your servers in our own datacenter.

ITAF has its own space in multiple datacenters with an advanced multiservice network. We can provide you internet access and a private network connection between your office and your servers in our own datacenter.

ITAF has its own space in multiple datacenters with an advanced multiservice network. We can provide you internet access and a private network connection between your office and your servers in our own datacenter.

Certified and proud partner of
Microsoft, Dell, HP, Cisco, Trend Micro...

Certified and proud partner of
Microsoft, Dell, HP, Cisco, Trend Micro...

Certified and proud partner of
Microsoft, Dell, HP, Cisco, Trend Micro...

ITAF’s focus are both Business Technology and proper hardware and tooling that create the difference and impact.

ITAF’s focus are both Business Technology and proper hardware and tooling that create the difference and impact.

ITAF’s focus are both Business Technology and proper hardware and tooling that create the difference and impact.

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